--- title: FAQs description: Got questions about fire and security systems? Our FAQ page has clear answers on compliance, servicing, CCTV, access control, and more — no jargon, just facts. --- [![Valley Fire & Security](https://valleyfireandsecurity.co.uk/hs-fs/hubfs/VFS%20Icon%20-%20No%20Padding.png?width=100&height=113&name=VFS%20Icon%20-%20No%20Padding.png "Valley Fire & Security")](https://valleyfireandsecurity.co.uk/?hsLang=en) - [Home](https://valleyfireandsecurity.co.uk) - [About Us](https://valleyfireandsecurity.co.uk/about-us) - [About Us](https://valleyfireandsecurity.co.uk/about-us) - [Meet the Team](https://valleyfireandsecurity.co.uk/meet-the-team) - [Certifications & Accreditations](https://valleyfireandsecurity.co.uk/certifications-accreditations) - FAQ's & Policies - [Policies](https://valleyfireandsecurity.co.uk/our-policies) - [FAQs](https://valleyfireandsecurity.co.uk/faqs) - [Our Services](https://valleyfireandsecurity.co.uk/our-services) - Fire Safety Systems - [Fire Extinguishers](https://valleyfireandsecurity.co.uk/fire-extinguishers) - [Fire Suppression Systems](https://valleyfireandsecurity.co.uk/fire-suppression-systemsfire-suppression-systems) - [Fire Management Systems](https://valleyfireandsecurity.co.uk/fire-management-systems-1) - Fire Compliance & Maintenance - [Dry Riser, Fire Hydrant & Fire Damper Testing](https://valleyfireandsecurity.co.uk/dry-riser-fire-hydrant-fire-damper-testingdry-riser-fire-hydrant-fire-damper-testing) - [Fire Risk Assessments](https://valleyfireandsecurity.co.uk/fire-risk-assessments) - [Security Solutions](https://valleyfireandsecurity.co.uk/security-solutions) - [Compliance Certification](https://valleyfireandsecurity.co.uk/compliance-certificationcompliance-certification) - [Door Entry & Intercom Systems](https://valleyfireandsecurity.co.uk/door-entry-intercom-systems) - 24/7 Services - [24/7 Call-Out & Emergency Support](https://valleyfireandsecurity.co.uk/emergency-call-out) - [24/7 Fire Alarm Monitoring](https://valleyfireandsecurity.co.uk/fire-alarm-monitoring) - [Industries](https://valleyfireandsecurity.co.uk/industries) - [Manufacturing & Industrial](https://valleyfireandsecurity.co.uk/manufacturing-industrial) - [Property & Estate Management](https://valleyfireandsecurity.co.uk/property-estate-management) - [Education & Public Sector](https://valleyfireandsecurity.co.uk/education-public-sector) - [Healthcare & Care Facilities](https://valleyfireandsecurity.co.uk/healthcare-care-facilities) - [Commercial & Office Buildings](https://valleyfireandsecurity.co.uk/commercial-office-environments) - [Retail & Hospitality](https://valleyfireandsecurity.co.uk/retail-hospitality) - [Blog](https://valleyfireandsecurity.co.uk/blog) [Get in Touch](https://valleyfireandsecurity.co.uk/contact?hsLang=en) [![Valley Fire & Security](https://valleyfireandsecurity.co.uk/hs-fs/hubfs/VFS%20Icon%20-%20No%20Padding.png?width=100&height=113&name=VFS%20Icon%20-%20No%20Padding.png "Valley Fire & Security")](https://valleyfireandsecurity.co.uk/?hsLang=en) [Get in Touch](https://valleyfireandsecurity.co.uk/contact?hsLang=en) [![Valley Fire & Security](https://valleyfireandsecurity.co.uk/hs-fs/hubfs/VFS%20Icon%20-%20No%20Padding.png?width=100&height=113&name=VFS%20Icon%20-%20No%20Padding.png "Valley Fire & Security")](https://valleyfireandsecurity.co.uk/?hsLang=en) - [Home](https://valleyfireandsecurity.co.uk) - [About Us](https://valleyfireandsecurity.co.uk/about-us) - [About Us](https://valleyfireandsecurity.co.uk/about-us) - [Meet the Team](https://valleyfireandsecurity.co.uk/meet-the-team) - [Certifications & Accreditations](https://valleyfireandsecurity.co.uk/certifications-accreditations) - FAQ's & Policies - [Policies](https://valleyfireandsecurity.co.uk/our-policies) - [FAQs](https://valleyfireandsecurity.co.uk/faqs) - [Our Services](https://valleyfireandsecurity.co.uk/our-services) - Fire Safety Systems - [Fire Extinguishers](https://valleyfireandsecurity.co.uk/fire-extinguishers) - [Fire Suppression Systems](https://valleyfireandsecurity.co.uk/fire-suppression-systemsfire-suppression-systems) - [Fire Management Systems](https://valleyfireandsecurity.co.uk/fire-management-systems-1) - Fire Compliance & Maintenance - [Dry Riser, Fire Hydrant & Fire Damper Testing](https://valleyfireandsecurity.co.uk/dry-riser-fire-hydrant-fire-damper-testingdry-riser-fire-hydrant-fire-damper-testing) - [Fire Risk Assessments](https://valleyfireandsecurity.co.uk/fire-risk-assessments) - [Security Solutions](https://valleyfireandsecurity.co.uk/security-solutions) - [Compliance Certification](https://valleyfireandsecurity.co.uk/compliance-certificationcompliance-certification) - [Door Entry & Intercom Systems](https://valleyfireandsecurity.co.uk/door-entry-intercom-systems) - 24/7 Services - [24/7 Call-Out & Emergency Support](https://valleyfireandsecurity.co.uk/emergency-call-out) - [24/7 Fire Alarm Monitoring](https://valleyfireandsecurity.co.uk/fire-alarm-monitoring) - [Industries](https://valleyfireandsecurity.co.uk/industries) - [Manufacturing & Industrial](https://valleyfireandsecurity.co.uk/manufacturing-industrial) - [Property & Estate Management](https://valleyfireandsecurity.co.uk/property-estate-management) - [Education & Public Sector](https://valleyfireandsecurity.co.uk/education-public-sector) - [Healthcare & Care Facilities](https://valleyfireandsecurity.co.uk/healthcare-care-facilities) - [Commercial & Office Buildings](https://valleyfireandsecurity.co.uk/commercial-office-environments) - [Retail & Hospitality](https://valleyfireandsecurity.co.uk/retail-hospitality) - [Blog](https://valleyfireandsecurity.co.uk/blog) [Get in Touch](https://valleyfireandsecurity.co.uk/contact?hsLang=en) [![Valley Fire & Security](https://valleyfireandsecurity.co.uk/hs-fs/hubfs/VFS%20Icon%20-%20No%20Padding.png?width=100&height=113&name=VFS%20Icon%20-%20No%20Padding.png "Valley Fire & Security")](https://valleyfireandsecurity.co.uk/?hsLang=en) [Get in Touch](https://valleyfireandsecurity.co.uk/contact?hsLang=en) - [Home](https://valleyfireandsecurity.co.uk) - [About](https://valleyfireandsecurity.co.uk/about-us) - [Security](https://valleyfireandsecurity.co.uk/security) - [Contact us](https://valleyfireandsecurity.co.uk/contact) # FAQs Frequently Asked Questions ## Straight answers to the things our clients ask most. --- ### Support & Questions Phone: [01422 893 389](tel:01422893389)[tel:+3581234567890](tel:+3581234567890) Email: [enquiries@valleyfireandsecurity.co.uk](mailto:enquiries@valleyfireandsecurity.co.uk) ### Frequently Asked Questions 1. Do I legally need a fire alarm system for my business? Yes. In the UK, every commercial premises must have a fire detection and alarm system suitable for the size and nature of the building. We’ll help you understand what’s required and make sure you stay compliant. 2. How often do fire alarms and emergency lighting need servicing? Fire alarm systems should be serviced at least every six months. Emergency lighting typically requires annual servicing and regular testing. We offer planned maintenance to take the hassle off your plate. 3. What happens if my fire alarm system isn’t compliant? Non-compliance can result in fines, insurance issues, or worse — unsafe conditions. Our job is to make sure your system meets current regulations and performs when it matters. 4. Can I monitor my CCTV remotely? Yes. Our CCTV systems can be configured for remote access, so you can check your premises from anywhere using your phone, tablet, or desktop.   5. What’s the benefit of an access control system? Access control helps you manage who enters your building and when. It improves site security, protects sensitive areas, and simplifies staff and visitor management. 6. Do you provide ongoing support after installation? Absolutely. We don’t install and disappear. Our maintenance packages include routine servicing, system updates, and priority support whenever you need it. 7. Are your engineers accredited? Yes. Our engineers hold relevant industry qualifications and we’re proud to be BAFE registered and members of the FIA — so you can trust in the quality of our work. ### Still have **questions**? No problem — we’re happy to help. Get in touch and we’ll get back to you as soon as possible. [Contact Us](https://valleyfireandsecurity.co.uk/contact?hsLang=en) ![VFS Landscape Logo - Colour Icon - White Text No Padding](https://valleyfireandsecurity.co.uk/hubfs/VFS%20Landscape%20Logo%20-%20Colour%20Icon%20-%20White%20Text%20No%20Padding.png) Valley Fire & Security provides comprehensive fire and security solutions throughout the UK. **Find us** Office G6, Shaw Lodge House Shaw Lodge Mills, Shaw Lane Halifax, HX3 9ET Call: **[01422 893389](tel:01422893389)** Email: **[enquiries@valleyfireandsecurity.co.uk](mailto:enquiries@valleyfireandsecurity.co.uk)** [Follow us on LinkedInx](https://www.linkedin.com/company/valley-fire-security-ltd) ![Logos (1)](https://valleyfireandsecurity.co.uk/hs-fs/hubfs/Logos%20(1).png?width=800&height=116&name=Logos%20(1).png)