FAQs

Frequently Asked Questions

Straight answers to the things our clients ask most.


Support & Questions

Phone: 01422 893 389
Email: enquiries@valleyfireandsecurity.co.uk

Frequently Asked Questions

1. Do I legally need a fire alarm system for my business?

Yes. In the UK, every commercial premises must have a fire detection and alarm system suitable for the size and nature of the building. We’ll help you understand what’s required and make sure you stay compliant.

2. How often do fire alarms and emergency lighting need servicing?

Fire alarm systems should be serviced at least every six months. Emergency lighting typically requires annual servicing and regular testing. We offer planned maintenance to take the hassle off your plate.

3. What happens if my fire alarm system isn’t compliant?

Non-compliance can result in fines, insurance issues, or worse — unsafe conditions. Our job is to make sure your system meets current regulations and performs when it matters.

4. Can I monitor my CCTV remotely?

Yes. Our CCTV systems can be configured for remote access, so you can check your premises from anywhere using your phone, tablet, or desktop.

 

5. What’s the benefit of an access control system?

Access control helps you manage who enters your building and when. It improves site security, protects sensitive areas, and simplifies staff and visitor management.

6. Do you provide ongoing support after installation?

Absolutely. We don’t install and disappear. Our maintenance packages include routine servicing, system updates, and priority support whenever you need it.

7. Are your engineers accredited?

Yes. Our engineers hold relevant industry qualifications and we’re proud to be BAFE registered and members of the FIA — so you can trust in the quality of our work.

Still have questions?

No problem — we’re happy to help. Get in touch and we’ll get back to you as soon as possible.